Grupo Nuveto and Allied Global Forge Strategic Partnership to Propel Innovation and Technology in the Contact Center Market

Allied Global and the Nuveto Group, a major distributor of FIVE9 in Latin America and Iberia, are thrilled to announce a strategic partnership aimed at driving innovation and technology in the contact center market, particularly focusing on Intelligent Virtual Agent applications to enhance customer experiences and streamline operational costs. By synergizing the expertise and resources of both entities, this partnership pledges to deliver state-of-the-art solutions with AI-based technologies.

Grupo Nuveto and Allied Global

The alliance between Allied Global and the Nuveto Group, with the backing of FIVE9’s technological prowess, signifies a significant milestone for the contact center sector. Both organizations are steadfast in their commitment to furnishing world-class solutions that cater to the burgeoning demands of the global marketplace. Notably, this collaboration not only fortifies operations in Guatemala, where it originated, but also holds promise for catalyzing positive transformations across global operations.

“The strategic partnership between Nuveto Group and Allied Global marks the dawn of a new era for the contact center market,” remarked Alejandro Pascual, COO of Allied Global, and Alejandro Mendoza, Executive Director of Nuveto, in unison. “We are invigorated by the opportunity to amalgamate our expertise and resources to deliver innovative solutions that drive digital transformation and operational excellence on a global scale.”

About Allied Global: Allied Global stands as a preeminent provider of contact center services and BPO solutions, boasting a global presence and a stellar track record of excellence in customer service. With a customer-centric ethos and an unwavering commitment to quality, Allied Global stands at the vanguard of innovation in the contact center domain.

Allied Global and Nuveto Group

About the Nuveto Group: The Nuveto Group/Grupo Nuveto serves as the foremost distributor of FIVE9 solutions in Latin America and the Iberian region, offering an expansive array of products and services designed to elevate companies’ customer service standards. Guided by a customer-centric philosophy and a dedication to innovation, the Nuveto Group is reshaping the future landscape of contact centers.

About FIVE9: Recognized as a Magic Quadrant leader, FIVE9 is a pioneering force and a leading provider of cloud software for contact centers. FIVE9 is driven by a mission to empower organizations to metamorphose their contact centers into hubs of customer engagement excellence, while concurrently enhancing business agility and drastically mitigating the costs and complexities associated with contact center operations.

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