The Right People, The Right Expertise
With customer operations success top of mind, we attract, train, coach and motivate top talent with the tools for the best sales results, whether communicating directly to customers, or in a business-to-business model.
Knowing your business is growing on a global scale, our multilingual experts are ready to deliver for your brand with the right mindset and the right language expertise across the omnichannel customer lifecycle.
The ability to understand your customer operations, and their behaviors, gives you the insight to develop and grow your revenue. Powered by predictive insights, our sales and customer retention programs help you increase the lifetime value of every one of your customers. Harnessing insightful data brings clarity to key metrics including the best time to call and customer personas to drive conversion, retention rates and mitigate fraud risk.
Through our Voice of the Customer (VOC) program, we use advanced speech analytics to meet sales KPIs and impact customer attrition and retention. Our operational best practices add value across the team, including automated sales verification and post-call analytics.
Working with you to get the best candidates to it your ecosystem.
We come with the proper pricing and fee percentage to your needs.
We have different types of roles. Small but highly skilled team.
Management approaches change based on your needs.
Build cultural connections with new customers and serve new markets.
A customized approach to back-office services that are an extension of your brand.
Connect, converse, and engage with customers through social channels.
Consistent communication and management across all channels.
The work at home solution built for CX resiliency.
Meaningful digital connections for a lasting positive brand impression.
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Allied Global, in collaboration with strategic partners Vensure HR and Solvo Global, operates in over 17 countries, boasting 28 headquarters and employing over 30,000 professionals worldwide. With a strong presence in Guatemala and other key markets such as Honduras, Colombia, United States, Mexico, and the Dominican Republic, Allied Global has cemented its position as a leading provider of nearshore talent solutions.