Sales And Customer Operations

Speak with a sales and customer operations specialist.

Value
Proposition

The Right People, The Right Expertise

With customer operations success top of mind, we attract, train, coach and motivate top talent with the tools for the best sales results, whether communicating directly to customers, or in a business-to-business model.

Knowing your business is growing on a global scale, our multilingual experts are ready to deliver for your brand with the right mindset and the right language expertise across the omnichannel customer lifecycle.

Start Changing Your Business Today

Grow Your Insight, Grow Your Business

The ability to understand your customer operations, and their behaviors, gives you the insight to develop and grow your revenue. Powered by predictive insights, our sales and customer retention programs help you increase the lifetime value of every one of your customers. Harnessing insightful data brings clarity to key metrics including the best time to call and customer personas to drive conversion, retention rates and mitigate fraud risk.

Through our Voice of the Customer (VOC) program, we use advanced speech analytics to meet sales KPIs and impact customer attrition and retention. Our operational best practices add value across the team, including automated sales verification and post-call analytics.

Value Chain

We Put You
First

Working with you to get the best candidates to it your ecosystem.

Customized Fee %’s

We come with the proper pricing and fee percentage to your needs.

Agency
Speciality

We have different types of roles. Small but highly skilled team.

Escalated Management Level

Management approaches change based on your needs.

How We Do It?

Multilingual Customer Support

Build cultural connections with new customers and serve new markets.

Back Office Support

A customized approach to back-office services that are an extension of your brand.

Social Media & Communities Management

Connect, converse, and engage with customers through social channels.

Engagement Technology

Consistent communication and management across all channels.

Allied At Home

The work at home solution built for CX resiliency.

Live Chat And Messaging

Meaningful digital connections for a lasting positive brand impression.

Ready To Improve
Your Customer Operations?

Allied Global, in collaboration with strategic partners Vensure HR and Solvo Global, operates in over 17 countries, boasting 28 headquarters and employing over 30,000 professionals worldwide. With a strong presence in Guatemala and other key markets such as Honduras, Colombia, United States, Mexico, and the Dominican Republic, Allied Global has cemented its position as a leading provider of nearshore talent solutions.

Thank you!

We’ll keep you updated on our upcoming Webinars and Tech Talks