Technical Documentation

Improve customer satisfaction, reduce support costs, increase sales, diminish software misuse, and improve relationships with better Technical Documentation.

Are users struggling to use your products or finding information about your services?

We help empower your users to use your products faster and easier, from product documentation and technical support to training programs and user manuals.

Talk to a Technical Documentation Expert

Our Technical Documentation Services

We will document your product or services, enabling your customers to use them efficiently.

With great technical documentation, your customers will feel confident in what they need to do next. Clear documentation helps people use your product or service, get things done faster, and reduce their frustration. By having it available, they don’t need to contact customer support or google the answers themselves.

Are you ready to reduce costs associated with rewriting, keeping documents up-to-date across projects, or developing resources from scratch?

Get the information you need right now, free of hassle!

In an increasingly competitive market, professionals like yourself can benefit from high-quality technical documentation that can stand up to scrutiny. But finding qualified technical writers is difficult. What if you could outsource the entire process? We provide world-class technical documentation outsourcing service at a fraction of the cost with a nearshore dream team.

Technical Documentation Process

Diagnosis

We will begin reviewing and mapping the process and the technology, product, or services to define the architecture solution.

At this stage, we will assess the legal structure and pricing. Along with defining the project deliverables, sequence, and project schedule.

On-board Project

Gather System Requirements

Next comes the process and product mapping, along with technology and process standardization, making your information structurally logical and easy to navigate.

Using the information gathered, we will schedule the activities and start writing diagrams or documents. With your feedback and revisions in place, we’ll perform document audit and reviews.

Documentation

Review & Approval

As part of our check policy, we will make sure to revisit the document’s functionality and make sure your document information is precise. We will give a timeline, status report, and audit.

We will hand over the project for its use, followed up by training, and schedule maintenance for new product releases, updates, and audits to assure the improvement of your product or service.

Maintenance

Diagnosis

We will begin reviewing and mapping the process and the technology, product, or services to define the architecture solution.

On-board Project

At this stage, we will assess the legal structure and pricing. Along with defining the project deliverables, sequence, and project schedule.

Gather System Requirements

Next comes the process and product mapping, along with technology and process standardization, making your information structurally logical and easy to navigate.

Documentation

Using the information gathered, we will schedule the activities and start writing diagrams or documents. With your feedback and revisions in place, we’ll perform document audit and reviews.

Review & Approval

As part of our check policy, we will make sure to revisit the document’s functionality and make sure your document information is precise. We will give a timeline status report, and audit.

Maintenance *

We will hand over the project for its use, followed up by training, and schedule maintenance for new product releases, updates, and audits to assure the improvement of your product or service.

Talk to a Technical Documentation Expert

Why is Technical Documentation Important?

In a competitive market where buyers are hesitant about new technology, software documentation can be the difference between attracting a customer or losing them to a competitor. Streamline your customer service and improve customer satisfaction rates by having a place where users can find quick answers to their questions 24/7.

Benefits of Technical Documentation

We will provide your customers with the documentation needed that will support and answer their questions, help them understand the software, service or product, resulting in less time spent on client service, improved productivity, and optimized costs.