Customer Experience (CX) is the battleground of the modern business world. But for small, medium businesses (SMBs) and startups, building a best-in-class CX operation can feel like an impossible dream. Traditional Contact Centers and Business Process Outsourcers (BPOs) come with hefty upfront costs, leaving small and medium-sized businesses and startups scrambling for a cost-effective CX partner. 

We’re thrilled to announce the launch of Fast Forward, a revolutionary CX solution designed for the AI era. We combine the power of Artificial Intelligence (AI) with the irreplaceable value of human expertise to supercharge your CX performance and propel your business forward. 

Experience the Benefits of Fast Forward  

Why choose Fast Forward for your CX needs? We combine AI and human talent to boost your CX performance. Here are just a few of the ways we can benefit your business: 

Reduced Costs, Increased Satisfaction: 

• Save up to 40% on CX operations: Fast Forward’s innovative approach streamlines processes and leverages AI to handle routine inquiries, freeing up your human agents to focus on complex issues and building stronger customer relationships. This translates to significant cost reductions without compromising on quality. 
• Boost your NPS by 2 to 4 points and increase CSAT by 20%: Our focus on personalized service and rapid resolution empowers you to deliver exceptional customer experiences that consistently exceed expectations. Watch your Customer Satisfaction scores soar as we cultivate customer loyalty and brand advocacy. 

A Truly Omnichannel Experience: 

Today’s customers expect seamless service across all touchpoints. Fast Forward delivers a truly omnichannel CX strategy, expertly managing inquiries across phone, email, chat, social media, and more. No matter how your customers reach out, we’ll ensure a consistent, positive experience. 

Transformative CX Delivered: 

This service isn’t just about managing interactions – it’s about transforming your entire CX approach. Our team works closely with you to identify areas for improvement and implement data-driven strategies that elevate your customer service operations. 

Scalability at Your Fingertips: 

Fast Forward offers both nearshore and offshore options, allowing you to scale your CX team seamlessly based on your unique needs. This flexibility ensures you have the right resources in place to handle fluctuating customer volumes without compromising service quality. 

Process and Technology? We’ve Got You Covered: 

With Fast Forward, you don’t need to worry about the hassle of setting up complex processes or integrating new technologies. We provide a comprehensive solution that includes everything you need to hit the ground running, from state-of-the-art AI tools to streamlined workflows. 

The Power of Pay-Per-Resolution: 

Say goodbye to hidden fees, hourly charges, and unpredictable bills. Fast Forward operates on a transparent pay-per-resolution model. You only pay for completed tasks, ensuring a cost-effective solution that aligns perfectly with your business needs. 

Meet Lucy: Your AI Assistant for Customer Engagement 

Lucy is your dedicated AI assistant, ready to revolutionize the way you interact with your customers. This IVA operates seamlessly across voice calls, chat, SMS, and social media messaging platforms, personalizing customer experiences and driving sales growth. Here’s how Lucy can transform your CX: 

• 24/7 Availability: She’s available to answer customer questions, address concerns, and resolve simple issues around the clock, ensuring your customers receive immediate support whenever they need it. 
• Personalized Interactions: Lucy leverages AI to personalize interactions with each customer. She can access customer data and past interactions with tailored responses and recommendations, fostering stronger connections and building brand loyalty. 
• Effortless Lead Qualification: Your new IVA can qualify leads efficiently, freeing up your human agents to focus on complex sales conversations and closing deals. 
• Improved Customer Satisfaction: By providing immediate and personalized support, Lucy helps to reduce customer frustration and improve overall satisfaction with your brand. 

Why Fast Forward Exists: It’s About People 

We understand the power of genuine human connections, but also the need for a HIGH-PERFORMANCE TEAM, we combine years of experience delivering world class contact center with our “Brand Ambassador” approach, that aims to always bring only the top 1% talent to deliver the best performance and customer experience.  

Our team is comprised of highly skilled and dedicated individuals who are passionate about fostering positive customer relationships. We believe these authentic interactions are the cornerstone of building brand loyalty and driving sustainable customer love. 

Empowering Our Team, Empowering You: 

We recognize that a happy and motivated workforce translates into superior customer experience. That’s why we prioritize fostering a culture of innovation, skill development, and achievement for our employees. This dedication to employee well-being not only improves morale but also reduces operational costs by up to 40%. 

Fast Forward is dedicated to your success. We provide the tools, talent, and expertise you need to deliver exceptional customer service and unlock exponential growth for your business. 

Discover How Fast Forward Can Be Your Strategic Customer Service Partner 

Are you ready to fast-forward your CX success? Contact us today to learn more about how Fast Forward can transform your customer interactions and propel your business forward. Let’s work together to turn your customers into raving fans!