Awaken Intelligence and Allied Global Press Release

LONDON, 25 January 2024 – Awaken Intelligence, the market leader in AI-powered agent guidance and analytics solutions for contact centers, is excited to announce an enhanced relationship with business and technology outsourcing experts, Allied Global.

Awaken Intelligence and Allied Global have been successfully working together since 2021 to service contact centers in North and South America. To date, our partnership has combined Awaken’s award-winning conversational analytics capability with Allied’s agile and personalized outsourcing services.

Intent on staying at the forefront of technical innovation, Allied Global will leverage Awaken’s Real-Time Agent Assist and Speech & Text Analytics capabilities, which utilize Generative AI, to service their contact center customers. Those organizations will benefit from transformational performance in the way of improved agent morale, happier customers, and deep, data-driven insights.

Simon Black, CEO of Awaken Intelligence, said, “We’re really excited to strengthen our relationship with Allied Global. Together, we will ensure our customers have access to the latest technology that leverages AI to guide agents and deliver meaningful performance insights, improving both the agent and customer experience.”

Alejandro Pascual, COO of Allied Global, said, “Partnering with Awaken Intelligence has been instrumental in redefining our approach to contact center operations. This extended collaboration reflects our commitment to shaping the future of customer experiences using cutting-edge technology. We anticipate not only elevating current interactions, but also setting new benchmarks for generative AI and analytics at Allied Global.”

About Awaken Intelligence

Awaken Intelligence has built a suite of AI-powered agent guidance and conversational analytics software tools for contact centers. Our technology holistically empowers contact center leaders, managers, analysts, and agents to manage the complexity and emotion of their customer interactions. Awaken has a loyal client base of recognized brands and channel partners and our ecosystem continues to strengthen and grow enabling us to reach more contact centers across the world.

About Allied Global

At Allied Global, we are redefining the landscape of business & technology services. As a leader in the BPO industry, we specialize in delivering top performance solutions that empower amazing brands to optimize their operations. Allied Global is at the forefront of revolutionizing digital business services with a focus on elevating Customer Experience transformation. With a commitment to excellence, we bring a global reach combined with a localized presence, ensuring the delivery of the most advanced, digitally powered business services. Partner with us to achieve more and unlock the full potential of your business.

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