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Transforming Customer Interactions with AI-driven Contact Centers
We leverage advanced AI technologies and human expertise to elevate customer experiences, streamline interactions, and offer seamless omnichannel support.
Is Your Customer Support Falling Behind?
Many businesses struggle to provide fast, personalized support.
Our AI-driven contact centers blend human expertise with intelligent automation to ensure your customers receive the assistance they need, exactly when they need it.
Get results in record
time with our CX
Solutions
- Access to over 400 experts specialized in 20+ technologies.
- Proven success in delivering on-time, on-budget projects.
- Cutting-edge automation and AI solutions for seamless operations.
Ready to elevate your customer experience?
We empower businesses to excel in every aspect of customer engagement and operational efficiency. From driving revenue through targeted Sales & Retention Services to delivering seamless multi-channel customer experiences, our solutions are designed to align with your business goals and exceed expectations.
Sales & Retention Services
Through data-driven strategies, we offer targeted sales and retention solutions that maximize lifetime customer value. Our proactive approach focuses on understanding customer behaviors and delivering relevant solutions that increase loyalty.
Allied Global helps businesses drive revenue growth through effective sales strategies and customer retention programs. Our sales teams are trained to understand client needs, provide personalized solutions, and nurture long-term relationships, ensuring repeat business and increased customer lifetime value.
Key Differentiators
- Data-driven sales approaches combined with personalized engagement strategies.
- Expertise in cross-selling and up-selling to maximize client revenue.
- Continuous training and development of sales agents to stay aligned with market trends.
- Advanced CRM integration and analytics for tracking customer journeys and improving retention.
Customer Experience Services
We design customer journeys that drive satisfaction and long-term engagement. By applying the latest insights into customer behaviors, we ensure memorable experiences across all channels.
We deliver seamless, multi-channel customer support that enhances customer satisfaction and loyalty. Allied Global’s focus on empathy and proactive problem-solving ensures that every interaction adds value to the customer journey.
Key Differentiators
- Omnichannel capabilities (voice, chat, social media, email, etc.) for seamless customer interactions.
- AI-powered tools to offer 24/7 support, predictive analytics, and faster response times.
- Focus on customer journey mapping and continuous experience optimization.
- Culturally aligned support teams for global and regional customer bases.
Construction and Architecture Operations
Our 3D modeling and rendering services help architectural and construction companies bring projects to life with precision and flexibility.
With our contact center expertise, we build and manage specialized 3D teams, covering everything from training to quality assurance, talent acquisition, and performance management. This allows you to outsource specific operations efficiently, adapting to your project demands and budget.
Key Differentiators
- Specialized 3D Teams: Experts in diverse architectural styles and platforms, tailored to your project needs.
- Scalable Operations: We adjust team size based on project flow, reducing costs during slower periods.
- Flexible Pricing Options: Choose from traditional or transactional pricing (restrictions apply) for greater cost efficiency.
- Training and QA: Tailored training and quality assurance for efficient platform transitions (e.g., AutoCAD to SketchUp).
Technical Support
We provide end-to-end technical support, ensuring fast issue resolution and high customer satisfaction. Our teams are trained to handle complex technical challenges while maintaining excellent customer service standards.
Allied Global provides reliable and expert technical support for businesses in need of IT assistance, troubleshooting, and customer guidance. Our technical support teams ensure minimal downtime and maximum customer satisfaction, addressing issues across all technical levels. We also offer Field Tech Support, where our skilled technicians provide on-site services, from installation to repair, ensuring that hardware and systems function efficiently.
Key Differentiators
- Certified technical experts with specialization in various software, hardware, and SaaS products.
- Field Tech Support for hands-on, on-site solutions, including installations, repairs, and hardware upgrades.
- Multilingual support with a global reach for seamless customer assistance.
- Customized knowledge base and training programs for clients' specific needs.
- Proactive monitoring and predictive maintenance services to resolve issues before they affect users.
Recruitment Process Outsourcing
Our recruitment outsourcing solutions help businesses scale efficiently by finding the right talent faster. Leveraging our deep industry knowledge and innovative technologies, we ensure streamlined hiring processes.
Key Differentiators
- Tailored recruitment strategies for each client’s industry and role needs.
- Data-driven recruitment processes with AI tools for candidate screening and matching.
- Employer branding expertise to help clients attract top-tier talent.
- Scalable recruitment solutions to meet fluctuating hiring demands.
CX Consulting Services
We offer consulting services focused on improving customer experience strategies by identifying pain points and optimizing processes.
Key Differentiators
- Comprehensive customer journey analysis and strategy development.
- CX transformation services with measurable KPIs and ROI-driven results.
- In-depth customer behavior analytics to identify pain points and opportunities.
- Cross-functional expertise in integrating CX initiatives with broader business goals.
Our Certifications and Partnerships
Frequently Asked Questions
What is an omnichannel customer experience?
An omnichannel customer experience connects different channels like phone, email, chat, and social media, so you get a smooth, consistent experience at every touchpoint. For example, say you start asking a question online. With omnichannel, you could easily switch to a phone call with the same agent who already knows your details, saving you time and frustration.
What's the difference between inbound and outbound call centers?
Inbound call centers handle incoming calls from customers seeking assistance or information, while outbound call centers make outgoing calls to reach customers for sales, marketing, or surveys.
What's the benefit of having a hybrid model for my customer experience?
What does a call center representative do?
A call center representative handles incoming and outgoing calls on behalf of a company. Their responsibilities may include providing customer support, troubleshooting issues, processing orders, conducting surveys, and promoting products or services.
What is CSAT and what are good Key Metrics?
CSAT stands for Customer Satisfaction Score, a key metric that measures how satisfied customers are with your company’s products or services. It’s typically gathered through surveys and uses a simple scale to gauge overall sentiment. While the “good” score varies by industry, generally aim for above 80%.
How do call center technologies support customer needs?
Ready to find the perfect fit for your team?
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Learn more in our Blog
Everything you need to know about the world of outsourcing, from BPO, Costumer Care & Tech support all the way to PMO, Web Development and technology development.
Join Us in Revolutionizing Customer Support
Contact us today to see how we can transform your customer interactions.
