What Are Business Process Outsourcing Services?

The traditional Business process outsourcing, BPO for short, is daunting today, yet the need to reinvent business operations is more critical than ever. Due to the constant growth within different industries and the adaptability of sectors within a globalized market. Outsourcing is not new and has been done for decades, but the industry has exploded as of late. Countries like; Guatemala, Honduras, Colombia, and The Philippines, have become centers for BPOs. The Small Business Administration defines outsourcing as a process that allows you to get more done, by trusting important tasks and processes to professionals, without having to actually grow your full-time team in a significant way. 

We faithfully believe that the optimal combination of staff, with well-established processes and world-class technology, can help customers take care of their primary business activity. They were adopting a more connected operating model, capable of creating customer-relevant experiences and improving collaboration between partners and customers to not only drive growth but create pleasant experiences for both the end customer and the collaborator.

We know that the need to reinvent business operations is more critical than ever. Let us become your best trading partner, bringing your business together to the next level. At Allied Global, we have more than 6,000 employees in more than ten centers, where we have been able to apply; intelligence, innovation, deep experience within the industries we provide services, and new skills to drive business value and growth.

In our sales services and customer operations portfolio, we have marketing (outbound) and customer service (input) services. We offer you a robust solution to ensure your customer acquisition programs meet your sales goals with our marketing service. This includes in-service buyer route mapping, solution alignment with customer profile types, behavior segmentation, predictive or marketing analytics, dynamic agent scripting, and call routing. In addition, we offer our Customer Service, understanding in depth the customer journey and improving it with our continuous improvement methodology, thus doing so in a more cost-effective process.

We also have operations transformation solutions, where through our General Back Office Services, we manage to ensure both improvements and results within the customer experience. Within our specific back-office solutions, we address different demands with a location strategy to offer your operations, taking advantage of the best opportunities that onshore, nearshore, and offshore offer. By taking care of employees, we can affect customer satisfaction.

At Allied Global, thanks to our experience, with more than 15 years in the market, you will find the power of technology taking advantage of human actions, as well as the combination of security and privacy. We have refined our approach by implementing cutting-edge technology by combining it with business and technology intelligence to obtain the best conversion ratios and revenue per call, resulting in a satisfying experience for our customers. 

We can bring value to your business and provide integrated end-to-end solutions focused on customer, supplier, or employee satisfaction. For more information, please contact us at solutions@alliedglobalbpo.com

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