Old school contact centers and BPOs often require high investment, leaving SMBs, E-commerce or Startups struggling to find the right partner for customer service operations. This can lead to:
Old school contact centers and BPOs often require high investment, leaving SMBs, E-commerce or Startups struggling to find the right partner for customer service operations. This can lead to:
We combine AI and human expertise to provide 24/7 customer support that’s both efficient and engaging. Here’s how it works:
Our AI assistant, Lucy, handles routine inquiries around the clock, seamlessly connecting to live chat agents for personalized support.
We provide a unified experience across phone, email, chat, and social media.
You pay when we resolve your customer's issue or recover your sale!
Get started quickly with no implementation fees.
Meet Your New CX Partner
We offer a powerful, AI-powered CX solution combined with human talent specifically designed to boost your customer experience performance.
Is this for you?
FastForward prioritizes the human connection as a key driver of brand loyalty. We recognize the positive correlation between a strong employee experience and a positive customer experience.
That’s why we focus on fostering a culture of engagement where our CX specialists thrive. We invest in skill development and celebrate achievement, ensuring our team delivers exceptional customer service.
Through this commitment, we seamlessly integrate AI technology with human expertise, leading to cost reductions of up to 40% while maximizing customer satisfaction (CSAT).
We’re here to empower you to deliver a delightful customer experience that fosters brand loyalty and drives growth.
In today’s booming e-commerce landscape, exceptional customer experience (CX) is the key to thriving.
Download our white paper: “Thriving in a Crowded Marketplace: 5 CX Strategies for E-commerce Growth”
Across voice, chat, sms, and social messaging. Lucy personalizes experiences and boosts sales.
Discover how FastForward can be
your strategic customer service partner.
Get in touch today and fast-forward your success!
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