Struggling with complex - high cost CX operations?

Old school contact centers and BPOs often require high investment, leaving SMBs, E-commerce or Startups struggling to find the right partner for customer service operations. This can lead to: 

Lucy - AI Assistant for Unmatched Customer Engagement

Struggling with complex - high cost CX operations?

Old school contact centers and BPOs often require high investment, leaving SMBs, E-commerce or Startups struggling to find the right partner for customer service operations. This can lead to: 

Discover How FastForward Works

We combine AI and human expertise to provide 24/7 customer support that’s both efficient and engaging. Here’s how it works: 

24/7 AI &
Live Chat

Our AI assistant, Lucy, handles routine inquiries around the clock, seamlessly connecting to live chat agents for personalized support. 

Omnichannel
Support

We provide a unified experience across phone, email, chat, and social media. 

Pay Only for Happy Customers

You pay when we resolve your customer's issue or recover your sale! 

No Upfront
Fees:

Get started quickly with no implementation fees. 

FastForward a CX solution for the AI era

Stop losing sales due to bad CX! 

Meet Your New CX Partner
We offer a powerful, AI-powered CX solution combined with human talent specifically designed to boost your customer experience performance. 

Talk to a FastForward Expert Now!

Benefits

Why FastForward

Is this for you?

Our PAY-PER-RESOLUTION pricing is simple and headache FREE!

About US

Why Do We Exist

Build Customer Loyalty Through Exceptional CX

FastForward prioritizes the human connection as a key driver of brand loyalty. We recognize the positive correlation between a strong employee experience and a positive customer experience.

That’s why we focus on fostering a culture of engagement where our CX specialists thrive. We invest in skill development and celebrate achievement, ensuring our team delivers exceptional customer service. 

Through this commitment, we seamlessly integrate AI technology with human expertise, leading to cost reductions of up to 40% while maximizing customer satisfaction (CSAT). 

Your success is our mission.

We’re here to empower you to deliver a delightful customer experience that fosters brand loyalty and drives growth. 

26 million online stores. One chance to stand out.

In today’s booming e-commerce landscape, exceptional customer experience (CX) is the key to thriving.

Download our white paper: “Thriving in a Crowded Marketplace: 5 CX Strategies for E-commerce Growth”

Discover how FastForward can help you win the competition.

Our

Certifications & Partners

AICPA SOC Badge
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Schedule a FREE call now

Lucy - AI Assistant for Unmatched Customer Engagement

Meet Lucy! Your AI assistant for Customer Engagement

Across voice, chat, sms, and social messaging. Lucy personalizes experiences and boosts sales.

Ready?

Start recovering sales and making your customers happy!

Discover how FastForward can be
your strategic customer service partner.

Get in touch today and fast-forward your success!

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Talk to a Fast-Forward Expert Now!​

Download our white paper:

"Thriving in a Crowded Marketplace: 5 CX Strategies for E-commerce Growth"

Lucy - AI Assistant for Unmatched Customer Engagement

Lucy's Free Demo

Limited Spots Available, Get yours today!

Limited Spots Available, Get yours today!

Experience Lucy’s transformative AI-powered customer support with a demo valued at $2,000

Get your FREE DEMO TODAY sign up now before all spots are taken!

Days
Hours