Sales and Customer Operations

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Value Proposition

  • The Right People, the Right Expertise
  • With customer success top of mind, we attract, train, coach and motivate top talent with the tools for the best sales results, whether communicating directly to customers, or in a business-to-business model. Knowing your business is growing on a global scale, our multilingual experts are ready to deliver for your brand with the right mindset and the right language expertise across the omnichannel customer lifecycle.

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  • Grow Your Insight, Grow Your Business
  • The ability to understand your customers, and their behaviors, gives you the insight to develop and grow your revenue. Powered by predictive insights, our sales and customer retention programs help you increase the lifetime value of every one of your customers. Harnessing insightful data brings clarity to key metrics including the best time to call and customer personas to drive conversion, retention rates and mitigate fraud risk. Through our Voice of the Customer (VOC) program, we use advanced speech analytics to meet sales KPIs and impact customer attrition and retention. Our operational best practices add value across the team, including automated sales verification and post-call analytics.

Value chain

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Benefits

  • A Customer-Centric Foundation
  • Combine a fully omnichannel approach to customer sales and retention by keeping your current customers while attracting new ones with Sales and Retention.

  • Omnichannel
  • Providing customer relevancy for optimal sales results.

  • Deep Expertise
  • Leveraging global footprint, extensive customer insight & multilingual capabilities.

  • Operational Rigor
  • Combine a fully omnichannel approach to customer sales and retention by keeping your current customers while attracting new ones with Sales and Retention.

  • A Customer-Centric Foundation
  • Trained to guide customers throughout the purchasing process.

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How we do it?

  • Multilingual Customer Support
  • Build cultural connections with new customers and serve new markets, without having to grow your physical footprint.

  • Back Office Support
  • A customized approach to back-office services that are an extension of your brand.

  • Social Media and Communities Management
  • Connect, converse, and engage with customers through social channels.

  • Omnichannel Engagement Technology
  • Consistent communication and management across all channels.

  • Allied at Home™
  • The work at home solution built for CX resiliency.

  • Live Chat and Messaging Management
  • Meaningful digital connections that leave a lasting positive impression of your brand.

Case Study of Commerce Omnichannel Chat Center

Every day we encounter challenges in any of our business and technology services...

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