Organize customer communication to help businesses respond to customers more quickly and effectively.

Help desk overview

  • Manage communications: Effectively function as a communications liaison and go-between to ensure that customer communications for are rapidly responded to, escalated to the correct stakeholder as required & taken is action in a timely manner!
  • Administrative support: Perform a variety of administrative tasks for you such as screen incoming calls & emails, manage calendars, run reports, update crm, and assist with customer training & education, issue resolution & prompt customer response.
  • Manage trouble tickets: Create, update, escalate and/or resolve trouble tickets in your crm for customer-related issues, and work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction.
  • Manage scheduling:Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required. They will assist you with maintaining your schedule and keeping your customer service on track.

Get in touch with us

Get in contact with our business development team so we can help you achieve sustainable growth through a personalized plan for your company.
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