Organize customer communication to help businesses respond to customers more quickly and effectively.
Help desk overview
Manage communications: Effectively function as a communications liaison and go-between to ensure that customer communications for are rapidly responded to, escalated to the correct stakeholder as required & taken is action in a timely manner!
Administrative support: Perform a variety of administrative tasks for you such as screen incoming calls & emails, manage calendars, run reports, update crm, and assist with customer training & education, issue resolution & prompt customer response.
Manage trouble tickets: Create, update, escalate and/or resolve trouble tickets in your crm for customer-related issues, and work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction.
Manage scheduling:Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required. They will assist you with maintaining your schedule and keeping your customer service on track.