Customer Support Solutions for SMBs that fuse AI, Tech, & Human Talent.

FastForward

Struggling to focus on core growth activities because your team is tied up responding to customer inquiries?

Old school contact centers and BPOs often require high investment, leaving SMBs, E-commerce or Startups struggling to find the right partner for customer support operations. This can lead to:

Stop losing sales due to bad Customer Experience!

Our primary offering is exceptional human talent, complemented by our AI-powered Customer Experience solution, and all the tech stack behind offering a Customer Support or Sales operation. All aimed at enhancing your customer experience performance.

How it works?

We offer AI and human expertise to provide 24/7 customer support that’s both efficient and engaging

24/7 AI & Live Chat:

Our AI assistant, Lucy, handles routine inquiries around the clock, seamlessly connecting to live chat agents for personalized support.

Omnichannel Support:

We provide a unified experience across phone, email, chat, and social media.

Ambassador Network:

Our agents are highly trained and ready to handle customer inquiries with efficiency and professionalism, ensuring quick resolutions and a positive customer experience.

Beneficios

We offer AI and human expertise to provide 24/7 customer support that’s both efficient and engaging

Reduce costs up to 40%

Fractional Sales Support Agent

Boost your CSAT by 20%

Nearshore & Offshore Scalability

Truly Omnichannel Customer Experience

Process & Technology are Included

Remote Customer Experience Transformation included

Packages & Pricing

Customer Care Lite

Essential support powered by human expertise. Perfect for small businesses looking to enhance customer satisfaction with efficient, reliable service.

80
Hours
Per Month
Human & Telephony Basic Integration
Monthly Total:
$1,699
Prices include standard hours.

Customer Care Pro

Comprehensive support with live agents to manage complex queries across phone, chat, and social media, ensuring professional care and satisfaction for growing businesses.

160
Hours
Per Month
Human & Telephony Basic Integration
Monthly Total:
$2,799
Prices include standard hours.

Customer Care Customizable

A tailored solution designed to meet your unique customer service needs, with flexible features and scalable options to fit your business requirements perfectly.

Live Agent
Omnichannel Solution
Telephony
AI Virtual Voice Agent
AI Chat Agent
$1,550 Mthy.
$150 Mthy.
$140 Mthy.
$0.17 Mthy.
$649 Mthy.
Solution
Starting Price
Recurrence

Lets streamline your Custer Support

Disclaimer: The prices listed are for agents proficient in English. Click here to view pricing for agents fluent in Spanish.

Want to grow your Sales?

We have a tailored sales solution for your SMB that offers flexible features and scalable options to meet your unique business needs, ensuring maximum impact on your revenue growth.
¡Pruebe FastForward hoy!

Let’s discuss how AI and human talent can transform your Customer Support​

FastForward

Conexiones reales, soluciones reales.

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Customer Support Solution

Comprehensive support solutions with AI and live agents to ensure professional care and satisfaction.
Choose a solution plan

Sales Solution

Comprehensive support solutions with AI and live agents to ensure professional care and satisfaction.
Choose a solution plan

Talk to a Fast-Forward Expert Now!​

Chat Agent Solution

Round-the-clock, always-on support to ensure no customer inquiry goes unanswered — day or night.
Choose a solution plan