Customer Operations

Outsourcing is not new and has been done for decades, but in the past few years, the industry has grown significantly. Countries like Guatemala, Honduras, Colombia, the Philippines, among others, have become centers for business processing outsourcers, BPOs for short.

Working with a BPO can prove to be an invaluable tool to help with your business, as long as you have a structured customer service team, capable of adding value to your company’s growth, helping to win and retain the loyalty of your customers.

At Allied Global, we know that the need to reinvent business operations is more important than ever. Currently, we have more than 6,000 employees throughout five countries. We are constantly innovating the processes that we apply in the performance of daily tasks, in order to provide our customers with the best of services within the market, thus driving the value and growth of their business.

Thanks to this optimal combination of people, processes, and technology, we can help our customers take care of their core business processes with a new, and more connected operating model, creating relevant experiences for their customers and improving collaboration between our partners and Allied Global, driving business growth.

In our portfolio of sales services and customer operations, we have marketing (outbound) and customer service (inbound) services.

With our Marketing Service, we offer you a robust solution to ensure your customer acquisition programs meet your sales goals. It includes in-service buyer route mapping, solution alignment with customer profile types, behavior segmentation, predictive or marketing analytics, dynamic agent scripting, and call routing. In addition, we offer our Customer Service, in which we pride ourselves with understanding in depth the customer journey and refining it with our continuous improvement methodology, doing so in a more cost-effective process.

At Allied Global, with 15 years of experience, you will find the power of technology taking advantage of human actions, as well as the combination of security and privacy. We have been able to refine our approach by implementing cutting-edge technology by combining it with business and technology intelligence to obtain the best conversion ratios and revenue per call, resulting in a satisfying experience for our customers. Let us take your business to the next level along with our Sales and Customer Operations services.

For more information, you can contact our business development team so we can help you achieve sustainable growth through a customized plan for your business. Contact us at solutions@alliedglobalbpo.com